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Using the Telephony features of this web site.


Introduction

Using the voice enabled features of this web site are easy and straight forward if you follow a few basic rules. Any web page at this site that supports the ability to make a call to LanScape Corporation will have in it's upper right hand corner the following graphic:


The iNet SpeedDial® technology is a feature of LanScape's voice over IP products. If you look, this page has the logo in its upper right hand corner. When you find this logo on any web page you visit (be it at this site or on some other company's internet site), you know that the page is voice telephony enabled.



Placing Network Phone Calls

For this LanScape site, we generally place "call buttons" somewhere in the page. For example, if you wanted to call our marketing group, you would find on the web page a button that would look something like the following:

 


Depending on the page you are on, you might see many call related buttons such as:

 

Note: If your browser is blocking the installation of our web phone, you can download the stand-alone installation image and install the web phone manually.

 


For example: When you decide to make the internet phone call to our marketing group, you would use your mouse pointer to press the "Call Marketing" button on the web page.

When you press the call button, you will begin to hear the characteristic "land line" telephony experience we all have become accustomed to. Namely, you will hear a burst of dial tone, then the dialed DTMF digits of the party you are attempting to call. If you are the curious type, the DTMF digits you hear represent the digits of the IP address of the call destination plus a few other routing digits.

After you hear the DTMF digits being dialed, you will then hear the ring tone. The ring tone indicates the party on the far end of the call (the person you are attempting to call) is being contacted.

The ring tones will continue until the far end party answers the phone call or until you hang up the call by pressing the "Hang Up" button.

Note: To terminate a phone call you initiated, just press the "Hang Up" button on the web page you used to start the call.

When you initiate a phone call from this web site, the iNet SpeedDial® logo in the upper right hand corner of the web page will begin to flash Red-Yellow. The flashing of the logo will continue until the far end party terminates the phone call or you terminate the phone call at your end.


Receiving Network Phone Calls

This LanScape web site also allows you to receive calls back from us. If you want to have one of our LanScape personnel call you back, you must press the "Callback Wait" button on the web page you are on. The "Callback Wait" button is like the one shown in the four-button group above. When you press the "Callback Wait" button, you will hear an audio "splash" from the browser's web phone. Also the iNet SpeedDial® logo in the upper right hand corner of the web page will begin to flash Green-Yellow at a fast rate. The flashing of the logo will continue until you terminate the "Callback Wait" mode by pressing the "Hang Up" button.

While you are in the "Callback Wait" mode, you are ready to receive phone calls from us. When we call you, your web browser will begin to ring like a normal telephone. To accept the call, press the "Answer Call" button.

Special Notes

 

There are a few consideration to keep in mind when placing calls from this web site:

If one of our pages has multiple call buttons, pressing any of the other call buttons on the page will terminate the phone call you may have active.

If you place a call to LanScape from the web site, leaving the page that contains the call button will terminate the phone call. If you are speaking to a LanScape representative and need to view another web page in your browser, open a new browser window.












Web site Phone Calls -
The technical details:

This internet site uses LanScape's Voice over IP technology to extend the capabilities of your client side web browser.

All of the network telephony features of this site are supported directly by the LanScape VOIP Media Engine™. As a matter of fact, the ActiveX component that is responsible, for "telephony enabling" your web browser was built using the latest release of the LanScape VOIP Media Engine™.

Before you can make IP network based phone calls from this site, there are a few things you should know:

Your browser must support and be enabled to allow ActiveX components to be downloaded and to execute. If you are not sure what this means, just use Microsoft Internet Explorer v4.x or later when accessing this site. If your browser prompts you with a message asking if you want to trust content from LanScape Corporation, press the "Yes" button.


This site uses a single ActiveX component that is digitally signed by LanScape. This single ActiveX component contains a single line network ready soft phone. When you try to make your first VOIP call to LanScape, you will be given the chance to download and install the browser soft phone. This soft phone will allow you to call LanScape. It will also allow us to call you back if you place the soft phone into the "Callback Wait" mode.


If you are behind a NAT router (calling from inside of your private network) your calls will reach LanScape without any problems. If you are behind a NAT router and you are unable to contact us via this web site, please contact our support personnel at support@LanScapeCorp.com.


For those of you using a SIP proxy/gateway: Voice over IP phone calls from your machine go directly to LanScape telephony servers. At this time, there's no method to allow you to configure your browser to allow your calls to pass through your installed SIP proxy/gateway. Please call LanScape for further details.




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